Professional Summary

Experienced IT professional with strong problem-solving skills and hands-on expertise in managing systems, hardware, software, and networks. Proven ability in deploying secure IT infrastructures and optimizing digital systems for business operations.

Professional Skills

• System Troubleshooting & IT Infrastructure Management
• Microsoft Azure, Office 365 Admin, Google Workspace
• Windows Server (AD, DNS, DHCP), Mikrotik Router & Firewall
• SharePoint, Teams, OneDrive, Microsoft Planner
• Data Server, NAS, FTP Server Management
• Cybersecurity Fundamentals, Endpoint Protection
• SEO (On-page, Off-page), Website Analytics
• Website Dev (Squarespace, WordPress)
• PowerShell, Batch Scripting
• Backup Solutions (Windows, Cloud Sync)

Work Experience

• Sr. Executive IT – AKSID Corporation Limited (Feb 2021 – Present)
  SEO, MIS, NAS/FTP, Microsoft 365, Azure, hardware maintenance.
• IT Support Engineer – Starling Group (Aug 2018 – Feb 2021)
  Hardware/software troubleshooting, CCTV, router, printer, training users on Microsoft 365.
• Jr. Support Engineer – Tusuka Group (Jan 2015 – Jul 2018)
  ERP/server support, IP phone config, PC & remote support.

Certifications

• Google IT Support – Coursera (2022)
• IT & Cloud Fundamentals – Coursera (2022)
• Digital Marketing – Google (2023)
• Cybersecurity Foundations – LinkedIn (2023)

Projects & Achievements

• Full IT Setup – AKSID Corporation Limited
  Network cabling, server, firewall, endpoint setup.
• O365 Migration from Google Workspace
  Zero downtime, full data integrity, post support.
• Website Management – AKSID, Ortrio, Safe Day Care, Sheba IT Solution, Maitpanel
  Squarespace dev, Wordpress, Godaddy, Site Jet, SEO, updates.
• Bigin CRM Deployment
  CRM automation, pipelines, WhatsApp/email integration.
• Zoho ERP Implementation
  Low-code modules for finance, inventory, CRM & analytics.

Education

• MSc in CSE – Uttara University (CGPA: 3.47/4)
• BSc in CSE – Uttara University (CGPA: 2.96/4)
• Diploma – Munshiganj Polytechnic (CGPA: 2.85/4)
• SSC – Narayanganj Tech School (GPA: 4.18/5)