Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you interact with Maitpanel, you may voluntarily provide us with:

• Full name and email address (contact forms, newsletter sign-up)
• Phone number and business name (project inquiries)
• Project details and requirements you share with us
• Payment information (processed securely by third-party payment providers)
• Messages sent via WhatsApp, Telegram, or email

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and approximate geographic location (country/city level)
• Browser type, version, and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or search query that brought you to us
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested services
• To send project updates, quotes, and invoices
• To send our newsletter (only if you subscribed)
• To improve our website, content, and services
• To analyze website traffic and user behavior (via Google Analytics)
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure the security of our platform

We do not sell, rent, or trade your personal information to any third party for their marketing purposes.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (session management, preferences).
• Analytics Cookies: Google Analytics cookies that help us understand how visitors interact with our site (anonymized data).
• Preference Cookies: Remember your settings such as the announcement bar dismissal and cookie consent.

You can control and disable cookies through your browser settings at any time. Disabling cookies may affect some features of our website. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

4. Third-Party Services

We use the following trusted third-party services that may collect data under their own privacy policies:

• Google Analytics – Website traffic analysis (Google Privacy Policy)
• Google Maps – Location display on our contact section (Google Privacy Policy)
• WhatsApp (Meta) – Customer communication (WhatsApp Privacy Policy)
• Telegram – Customer support chat (Telegram Privacy Policy)
• Bootstrap CDN / Google Fonts / Font Awesome – UI libraries (may log IP addresses for CDN delivery)

We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.

5. Data Storage & Security

Your personal data is stored securely on servers located in Bangladesh and/or trusted cloud infrastructure. We implement appropriate technical and organizational security measures including:

• SSL/TLS encryption for all data transmitted to and from our website
• Regular security audits and vulnerability assessments
• Restricted access to personal data (only authorized team members)
• Secure email and communication protocols

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Contact form submissions are retained for up to 2 years. Newsletter subscriptions are retained until you unsubscribe.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request deletion of your personal data ("right to be forgotten").
• Right to Portability: Request transfer of your data in a structured, machine-readable format.
• Right to Object: Object to the processing of your data for specific purposes.
• Right to Withdraw Consent: Withdraw consent at any time for consent-based processing (e.g., newsletter).

To exercise any of these rights, please contact us at info@maitpanel.com. We will respond within 30 days.

7. Newsletter & Email Communications

If you subscribe to our newsletter, we will send you periodic updates about our services, blog posts, and offers. Each email includes an unsubscribe link.

• We only send marketing emails with your explicit consent.
• Newsletter emails are sent from info@maitpanel.com.
• You can unsubscribe at any time by clicking the unsubscribe link or emailing us directly.
• We do not share your email address with third-party marketers.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will promptly delete it. If you believe we have collected information from a child, please contact us immediately at info@maitpanel.com.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage
• Notify newsletter subscribers via email (for material changes)

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: